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While unemployment rose a bit in December, it’s STILL hard getting the long-term unemployed to return to the workforce. Attracting them may require offering training to help them enter a new field, as well as continuing to raise wages. Our December Jobs Report at a Glance offers more insight. Download the full PDF here.

No doubt about it: inflation has been hitting families’ pocketbooks across the US for several months now. Inflation in the US rose to 6.8 percent in 2021, the highest rate since 1982. According to the article at the link, inflation has been here for at least six months in a row. It especially affects prices in many …

Continue reading "Tips to Help Your Family’s Budget Cope with Inflation"

Whether they are new employees or seasoned staff that needs to be retrained on new technology or customer service techniques, client updates, or new processes, training customer service representatives is a LOT different when done virtually. How? Trainers can’t see participants’ facial expressions. It’s harder to “raise a hand” to ask questions (and have your …

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Buh-bye 2021! You weren’t quite as bad as 2020, but you were no picnic either, and we are NOT sorry to see you go! One thing we can say about you, however: you showed us where our life’s priorities really should be: with our loved ones It can’t be said enough how wonderful it has …

Continue reading "Preparing for a New Year"

Read what happens when a 3PL company that’s opening a new facility is being ignored by its current staffing providers (so its logistics manager needs to work the line himself) and asks us to step in to improve communication and the quality of talent recruited. Download the full PDF here.

How do you help a large shipping and logistics company keep its own unhappy client when its current staffing partner keeps providing sub-par talent? By creating a custom recruiting plan AND starting a strict attendance policy. Our latest case study offers details. Download the PDF here.

Is this you? “I’d love to find a new job, but I’ll wait until after New Year’s to start looking. After all, no one hires during the holidays.” This is not true. Really, it’s not. Employers do hire during the holidays. They always have; they always will. And we’re not talking “just” part-time or seasonal …

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In March 2020, tens of thousands of contact center workers suddenly found themselves working remotely. Alone in their often-makeshift workspaces, facing a flurry of anxious, pandemic-related customer questions, they also had to do it all without the customary side-by-side support of colleagues and managers. In December 2020, Hire Dynamics Practice Director Bill Messer reported on …

Continue reading "Contact Centers Evolving with Pandemic"

What do your contact center CSRs want? They want to work from home! And if you can’t or won’t accommodate their wishes? You may lose them to competitors who will Such is another of the significant takeaways from our September 23 Contact Center Executive Forum. Contact centers lent themselves relatively easily to moving from an …

Continue reading "Customer Service Rep Flexibility Needs: They Want to Work from Home"

In March 2020, tens of thousands of contact center workers suddenly found themselves working remotely. Alone in their often-makeshift workspaces, facing a flurry of anxious, pandemic-related customer questions, they also had to do it all without the customary side-by-side support of colleagues and managers. In December 2020, Hire Dynamics Practice Director Bill Messer reported on …

Continue reading "Contact Centers Evolving with Pandemic"