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Archive for the ‘Blog’ Category

Chat Centers: A Different Type of Customer Service Agent Needed

When was the last time you “spoke” to a customer service agent via chat (and not the chatbot you probably thought you were engaging with? Probably at least once this week, if not several times, because companies that offer website visitors the chance to “chat” are moving more to live chat, in which a skilled […]

Working with Flaky Colleagues

The flakes. The unreliables. The drama royalty! They’re everywhere at work. There’s no way you can’t work at a company and not meet at least one of these types of co-workers. They’re there. You HAVE to work with them, so…. …here’s how to cope People are people wherever you go and, while many of us […]

Q4 Peak Season: If You Haven’t Starting Hiring, You’re Now Behind

And when we say “behind,” we mean “really behind.” As in, “you’ll more than likely face greater challenges in Q4.” In fact, the chances are great that you will also be scrambling and highly stressed. We’re not here to scare you… …but you seriously need to hustle and lock in the extra employees your e-commerce, […]

Dealing with Stress: Living on One Income

Many workers have been laid off or lost their jobs these past several months due to companies closing.  Many people still haven’t recovered financially. Many folks have decided not to return to work/look for work yet due to fear of COVID for themselves because they’re caring for ill family members or they have child care […]

Contact Center: Large Volume Hiring

This case study details how Hire Dynamics has been able to hire 600 customer service/contact center agents for nine years running even though the client understands that its pay rate is below market and so the caliber of talent recruited may not be as high as it would like. Click here download the PDF.

Trailblazing CFO Will Costolnick Named SIA 2021 40 Under 40 Honoree

Will Costolnick, Hire Dynamics CFO, was named a 2021 40 Under 40 honoree by Staffing Industry Analysts (SIA). This list recognizes the staffing industry’s trailblazing, next generation of leaders who are contributing to progress with inspiring new ideas and ushering in the future. As CFO, Costolnick drives success in three key areas for Hire Dynamics: […]

E-Comm: Reverse Logistics (Returns)

Reverse Logistics (Returns) Your e-commerce customers buy things from you. And they often return them. And more and more, they return them to your brick-and-mortar store (if you have one). The rise of e-commerce returns to stores. The total number of e-commerce returns increased by a whopping 70 percent in 2020 compared to 2019, coming […]

Crockpot Chronicles: Slow Cooker Apricot Chicken

It’s that time of year! The whole family is becoming even busier as kids return to school. And, many folks who needed to care for their homebound children during stay-at-home mandates head back to work. Who has time to cook!? What’s more, school supplies, clothes for growing youngsters, extracurricular activities? They all add up to […]

Case Study: HD Provides 66 Customer Service Agents in 4 Weeks

Hire Dynamics placed over 60 temporary CSAs in just four weeks for a third-party logistics company’s holiday shipping season. We took a deep dive into its needs, shadowed CSAs and created a custom recruitment plan, helping the company exceed its previous 4th quarter’s service levels. Click here to download the case study.