Contact Center Executive Forum Trends Call for Innovation: How Technology can Dial Up Improved Contact Center Recruitment and Retention

By Kim Wallace, Executive Vice President at Hire Dynamics With the battle to recruit and retain top talent raging across the U.S., few industries feel the fallout more than contact centers. In 2018, the Quality Assurance & Training Connection anticipated an annual turnover rate as high as 45 percent across American call centers – more […]