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Posts Tagged ‘CCEF’

Contact Center Executive Forum Trends Call for Innovation: How Technology can Dial Up Improved Contact Center Recruitment and Retention

By Kim Wallace, Executive Vice President at Hire Dynamics With the battle to recruit and retain top talent raging across the U.S., few industries feel the fallout more than contact centers. In 2018, the Quality Assurance & Training Connection anticipated an annual turnover rate as high as 45 percent across American call centers – more […]

Contact Center Executive Forum Reveals New Trends

By Callie Nikkhah, Hire Dynamics Practice Manager Last week, Hire Dynamics, along with event sponsors Noble Systems and First Advantage, hosted our 36th event for contact center executives, managers, and thought leaders.  Over 130 attendees representing more than 50 organizations joined us for a lunch and panel discussion. An esteemed panel of experts included Steve […]

Hire Dynamics Hosts Contact Center Executive Forum

Industry leading staffing provider, Hire Dynamics, is hosting the Contact Center Executive Forum (CCEF) on Wednesday, June 4 at 11 a.m. at Villa Christina. As a networking and informational event catered to leaders in contact center management, attendees will gain the opportunity to learn best practices from industry experts and peers, as well as solutions […]