ATLANTA (Feb. 27, 2018) – Inavero, a leading services satisfaction measurement specialist, has announced that Hire Dynamics has won both its 2018 Best of Staffing® Client and Talent Awards for service excellence. The 2018 award marks the ninth consecutive year Hire Dynamics has merited this distinction, given to less than 2% of the over 20,000 staffing providers in the U.S.
Hire Dynamics received a NPS of 73.9% from clients, over 8 times the industry average, and in a service category with Apple, Costco, and Southwest Airlines. Likewise, the company received a NPS of 67.2% from its talent candidates, over 3 times the industry average. Inavero’s Net Promoter® survey (www.inavero.com) is one of the most respected in-depth annual satisfaction studies used by businesses to gauge their service quality.
“This award is a direct reflection of what companies and job seekers are truly feeling, it’s about them, the stories and journeys throughout every touch of their experiences,” says Hire Dynamics CEO Larry Feinstein. “Whether you’re coming to us as a client or talent, our business, above anything else, is about bringing the right people together. We are humbled and grateful to come to work every day knowing that what we do matters to our clients and our talent and that we are successfully meeting their needs.”
“Best of Staffing agencies invest time and resources toward surveying clients and candidates because they truly care about their satisfaction and their feedback. The satisfaction of their clients and talent is a central growth strategy for the Best in Staffing winners,” says Inavero’s CEO Eric Gregg. “The 2018 Best of Staffing award recipients set the bar for exceptional service quality in the staffing industry.” According to Inavero, clients of winning agencies are on average 2.3 times more likely to be completely satisfied and talent are 1.7 times more likely to be completely satisfied with the services provided compared to those working with non-winning agencies.
About the Net Promoter Score
A Net Promoter Score (NPS) is a simple metric based on a question that asks how likely a person is to recommend a company to a friend or colleague using a numeric scale of 0-10, ten being extremely likely and zero being not at all likely. To calculate the NPS, Inavero subtracts the percentage of people who rated the company a 0-6 from the percentage rating it a 9 or 10.
About Hire Dynamics:
Founded in 2001, Hire Dynamics puts an average of 8,500 people to work every week and is an industry leading staffing provider ranked in the Top 2% of staffing companies based on client and talent satisfaction. Specializing in contact (call) centers, manufacturing facilities, logistics/e-commerce operations and office support, Hire Dynamics has been recognized and awarded many times by Staffing Industry Analyst’s list of “Best Staffing Firms to Work For” and Inc. Magazine’s 500/5000 List of the Fastest Growing Private Companies in the U.S. In 2017, Hire Dynamics acquired Charlotte-based StaffMasters and Nashville-based Search Group Solutions. The combined companies serve 1,500 clients, employs over 38,000 people, including 900 veterans, throughout the Southeast. Learn more at hiredynamics.com, on LinkedIn, Facebook and Twitter @HireDynamics.
The Inavero team administers more staffing agency client and talent satisfaction surveys than any other firm in the world, reporting on more than 1.2 million satisfaction surveys from staffing agency clients and job seekers each year. Inavero’s online survey program utilizes the Net Promoter® Score methodology to measure and report on client and talent satisfaction. Committed to delivering ongoing value to the industry, Inavero is proud to serve as the American Staffing Association’s exclusive service quality partner.
About Inavero’s Best of Staffing:
Inavero’s Best of Staffing® Award is the only award in the U.S. and Canada that recognizes staffing agencies that have proven superior service quality based entirely on ratings provided by their clients and job candidates. Award winners are showcased by city and area of expertise on BestofStaffing.com – an online resource for hiring professionals and job seekers to find the best staffing agencies to call when they are in need.