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Searching for jobs hiring near me is never “fun.” (“No, duh, Einstein!” we hear you say.) But it needn’t be a slog, a bear, an awful experience. In fact, there are definite steps you can take to make it go faster. Please note that we said “faster,” not “fast.” A job hunt probably will take …
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Today, most job candidates who can perform their jobs remotely want to perform those jobs remotely. This extends to contact center agents, of course: you will attract more of them to your positions if you offer remote work. But once hired, you also will have to onboard and train them remotely. That can be problematic, …
Continue reading "Why Onboarding Remote Contact Center Agents Has to Be Practically Perfect"
Many businesses start their fiscal new year on July 1. Which is coming up fast. If this is the case for your contact center, Hire Dynamics’ Contact Center Advisory Council has created a short list of the newest tools – and trends – it’s determined will be of best use for contact center operations in …
Continue reading "Must-Have Workflow and Productivity Contact Center Tools for 2022 and Beyond"
This appears to be the question in the contact center business sector today! After all, more than one-third of the U.S. workforce whose work could be performed fully remote are saying they really, truly, absolutely prefer fully-remote work. (The actual stats: 37 percent said they prefer fully remote, while 54 percent said they prefer hybrid/onsite.) …
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If the idea of working in a contact/call center gives you the willies, you’re behind the times: call center jobs and even careers can be highly rewarding, both financially and emotionally. Call centers today, in other words, are not your grandparents’ call centers. Call centers have evolved into high-technology “contact centers.” A bit of history: …
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A recent blog post (Contact Center Issues: Training and Retaining Agents) saw us discussing how to train and retain Contact Center agents in a fully remote call/contact center. But what happens when your contact center is hybrid, with some agents working on-site and others working remotely at home? How do you conduct training? How do you …
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Two years of pandemic hiring and training Contact Center Agents have come and gone. What have managers and supervisors learned about what works and what needs to be improved when it comes to training and retaining Contact Center Agents? Plenty! We held another Contact Center Executive Forum Virtual Roundtable on January 27 with Dr. LuAna …
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In March 2020, tens of thousands of contact center workers suddenly found themselves working remotely. Alone in their often-makeshift workspaces, facing a flurry of anxious, pandemic-related customer questions, they also had to do it all without the customary side-by-side support of colleagues and managers. In December 2020, Hire Dynamics Practice Director Bill Messer reported on …
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Your contact center team members are busy! They’re always on the phone, always taking notes, always solving customer issues. Who has time for camaraderie? Yet building a healthy team culture among your team members is imperative regarding how well they deal with your customers and when it comes to their job satisfaction – and your …
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If you’re looking for great opportunities, we want you to know: our contact center clients are hiring! Why work in a contact center? There are several reasons. Just a few of them are: Flexible schedules. If you prefer to work at night or on weekends, you probably can: contact centers often provide 24/7 service to …
Continue reading "What Contact Center Employers Look for in Candidates"