We’re appreciated by our clients because we try to anticipate their needs. Here’s some examples.
Leading Contact Center focused on Healthcare
Problem – The client was having issues finding a high volume of quality talent to fill roles in a timely manner.
Solution – Hire Dynamics built a bench of qualified candidates using a variety of sources that fit the position requirements and even had reserve candidates for the training classes in case there were any drop-offs.
Results – The client experienced a 90% graduation rate of qualified talent for each class, exceeding their goal of 80%.
National Contact Center Known for Automotive Trading
Problem – In an effort to be more cost effective, the client was attempting to fill all of their contact center positions in-house. As a result, they were experiencing issues with high turnover and quality of talent.
Solution – We offered a more efficient hiring strategy to save the client time and money by building a qualified bench of talent and screening them prior to sending them to the client.
Results – Interview to hire ratio improved from 6-to-1 to nearly 2-to-1. Moreover, turnover improved as did the quality of talent, earning them the BenchmarkPortal “Center of Excellence” certification, ranking them in the top 10 percent for customer service efficiency and effectiveness.
International Clothing Distribution Company
Problem – The client was having issues with its current staffing provider filling 2nd shift positions with qualified talent during peak times.
Solution – We offered an innovative and creative approach to on-site coverage and quick turnaround fill ratios for large volume orders of over 50 people.
Results – Hire Dynamics led the other staffing agencies 5 out of 6 times in turnover percentage and received a score from the client of 100% accuracy on attendance and tracking/training audit. Additionally, over 120 Hire Dynamics associates have been hired full-time with the client.
National Food Manufacturer
Problem – The client had long standing relationships with previous vendors but asked us to help with a hard-to-fill maintenance position. They were also experiencing issues with compliance and the quality of talent.
Solution – Our operations team asked to visit the facility to better understand the type of positions needing to be filled. We started successfully filling hard-to-find and undesirable positions and helped resolve their compliance issues with our extensive background and screening processes.
Results – Hire Dynamics outperformed the other four agencies with quality of talent and resolved the client’s compliance issues with our extensive background/ screening process, resulting in 80% of the business and a successful on-site program.