What’s it Like to Work in a
Customer Service Job?

Interested in learning more about Hire Dynamics?

Great Customer Service Jobs: Help People and Help Grow Your Career

Anyone who’s been put on a long hold when they reach a company’s call center knows that customer service jobs play an important role in maintaining a successful business. Your experience, and your interaction with the customer service agent, can make or break your loyalty to a company or brand. That’s why great paying jobs customer service jobs are in high demand, and many opportunities are available now!

Any job in customer support, satisfaction, and experience is considered a customer service job. Employees are tasked with building positive relationships with customers at every step in the journey, from product purchase to post-purchase support.

Hire Dynamics is hiring for great paying customer service jobs!
Hire Dynamics is hiring for great paying customer service jobs!

FAQs about Customer Service Jobs

Follow the quick links table of contents below for answers to some of the most frequently asked questions about customer service jobs.

Customer service jobs are the front line of support for most businesses, and a great opportunity to create a career path for yourself.
Customer service jobs are the front line of support for most businesses, and a great opportunity to create a career path for yourself.

What are customer service jobs?

Customer service representatives are the front line of support to ensure that customers are happy with products and services. Representatives typically handle high volumes of calls, chats and emails in order to provide helpful information and respond to complaints.

There are a variety of customer service jobs out there at all experience levels. These opportunities can be in-person or remote.

Taking a customer service job can lead to great opportunities. The customer service industry provides many avenues for career growth. With experience, many people who start out in an entry-level customer service job move up the ranks into team lead, supervisor and even manager-level roles. It’s possible to do when you take advantage of training, tuition reimbursement and other educational opportunities.

Here are some examples of entry-level customer service positions:

  • Call Center Representative
  • Customer Service Representative
  • Contact Center Representatives
  • Customer Benefit Advisor
  • Customer Service Agent

After you’ve had some experience, here’s what a mid-level or senior-level customer service job could look like:

  • Technical Support Representative
  • Member Services Representative
  • Customer Care Professional
  • Customer Service Supervisor
  • Customer Account Manager
  • Call Center Manager
  • Call Center Director
The skills needed for a customer service job include good communication and adaptability.
The skills needed for a customer service job include good communication and adaptability.

What skills do I need for customer service jobs?

Having skills in the following areas will help you succeed in many customer service jobs.

Strong communication

Customer service is centered around customer interaction, so representatives should have strong communication and listening skills. Representatives must listen to customers’ problems and clearly walk them through the troubleshooting process.

Conflict resolution

Sometimes, customers will get angry during phone calls, over chat or in an email. It is important for customer service representatives to know how to diffuse the situation and leave the customer feeling satisfied with the exchange.

Positive attitude

Building relationships is essential to the customer service industry. Representatives must bring a positive attitude to every interaction with a customer. Being a friendly and positive representative will reflect on the company’s image as a whole.

Adaptability

People can be unpredictable. That’s why it’s important for anyone in a customer service job to be able to adapt to any scenario at hand. There is no one-size-fits-all approach for customer interactions!

Fluency in multiple languages

Even though it’s not required, being bilingual will give you a boost in the customer service industry. Being able to communicate with customers who may not speak English is a desired skill among contact centers.

Other skills include, but are not limited to:

  • Patience
  • Problem solving
  • Computer skills
  • Time management
  • Creativity
  • Emotional intelligence
  • Self-control
  • Social skills
  • Active listening
  • Decision making
  • Critical thinking skills
Most customer service jobs do not require experience, but do require a high school diploma.
Most customer service jobs do not require experience, but do require a high school diploma.

Do I need experience to apply for customer service jobs?

For many entry-level customer service or call center positions, no prior experience is necessary, but most will require a high school diploma.

All customer service jobs require on-the-job training to get familiar with the product or services, customer conversation guides and computer systems.

There is a lot of room for growth in the customer service field, and many companies provide online skills training, and even tuition reimbursement, to help you advance in your career.

How much can I make in a customer service job?

According to the U.S. Bureau Labor and Statistics, customer service representatives made a median yearly salary of $36,920. In May 2021, the median annual wage for all workers was $45,760.

Location or geographical area can play a large role in salary levels. For example, customer service representatives in New York make an average of $69,751 annually.

Think you’re a good fit? We have customer service jobs for you!

As part of one of the nation’s largest staffing companies, Hire Dynamics has hundreds of in-person and remote customer service positions available now!

Hire Dynamics offers competitive pay, benefits, referral bonuses, paid vacation, training, and tools to help you succeed and thrive in your customer service career.

Search our job listings now and find the perfect customer job for you!

  • Weekend Shift Stacker

    Rock Hill, SC
    Base Pay: $20.25 Per Annual

    Friday-Sunday & OT on Monday 7am-7pm $20.25   STACKER- Associate is responsible for scanning cartons to a pallet, building pallets to a 7’ height. Stretch wrapping with clear wrap and ensuring that all documentation is correct for each pallet. Responsible for all long and tall cartons and boats. Ability to operate manual pallet jack equipment …

    Friday-Sunday & OT on Monday 7am-7pm $20.25

     

    STACKER- Associate is responsible for scanning cartons to a pallet, building pallets to a 7’ height. Stretch wrapping with clear wrap and ensuring that all documentation is correct for each pallet. Responsible for all long and tall cartons and boats. Ability to operate manual pallet jack equipment for long periods of time. Must be able to lift cartons of 50 lbs or more up to 10 hrs a day

  • Shipping Clerk 1st Shift

    Rock Hill, SC
    Base Pay: $15 Per Hour

    Picking and Packing Scentsy Distribution (no re-hires) Monday-Friday 6:30am-3:30pm (When OT required: 4:45am-3:30pm and occasional mandatory Saturdays (8 hours) Position at Scentsy will consist of •walking 8-10 hours walking in a fast paced environment. •Cross training will be required as well as heavy lifting.

    Picking and Packing Scentsy Distribution

    (no re-hires) Monday-Friday 6:30am-3:30pm

    (When OT required: 4:45am-3:30pm and occasional mandatory Saturdays (8 hours)

    Position at Scentsy will consist of

    •walking 8-10 hours walking in a fast paced environment.

    •Cross training will be required as well as heavy lifting.

  • Material Handler/Stand up Forklift

    Charlotte, NC
    Base Pay: $19.25 Per Annual

    1st Shift, Sunday- Wednesdays 6am-6pm 3rd Shift Wednesday-Saturday 6am-6pmPay $19.25/HR 2nd Shift, Sunday- Wednesdays 6am-6pm 4th Shift Wednesday-Saturday 6am-6pmPay $20.75/HR   Candidate will be driving a Crown stand up lift 40% of the time. the remainder time they will be unloading manually a truck and organizing it on a wood plank and at time reorganizing the pallet. …

    1st Shift, Sunday- Wednesdays 6am-6pm 
    3rd Shift Wednesday-Saturday 6am-6pm
    Pay $19.25/HR

    2nd Shift, Sunday- Wednesdays 6am-6pm 
    4th Shift Wednesday-Saturday 6am-6pm
    Pay $20.75/HR

     

    Candidate will be driving a Crown stand up lift 40% of the time. the remainder time they will be unloading manually a truck and organizing it on a wood plank and at time reorganizing the pallet. Will be using a computer to track orders it’s user friendly; first day will be 6 hours of in class training.

  • Sit-down Forklift Operator

    White, GA
    Base Pay: $19 Per Hour

    Employbridge is supporting our client in White, GA looking for Sitdown Forklift Drivers! Please see details below if interested. Must know how to operate Sit-down Forklifts Multiple layers of Loading & unloading, stocking, and delivering materials from container trailers to assembly Stacking pallets or materials correctly. following inventory control instructions Performing daily equipment checks such …

    Employbridge is supporting our client in White, GA looking for Sitdown Forklift Drivers! Please see details below if interested.


    Must know how to operate Sit-down Forklifts

    Multiple layers of Loading & unloading, stocking, and delivering materials from container trailers to assembly

    Stacking pallets or materials correctly. following inventory control instructions

    Performing daily equipment checks such as checking fluid levels, cleaning air filters, battery or LP tank, monitoring power source, and examining equipment for damage

    Unload inbound freight with a forklift and store it as directed by the supervisor

    A complete inspection of the forklift at the start & end of each day

    Must maintain a clean & safe working environment following OSHA standards

    Comply with all OSHA and MSDS standards

    Available Shifts:

    Mon - Friday: 8am - 5pm ($18/hr)
    Day: 7am - 7pm ($18/hr)
    Night: 7pm - 7am ($19/hr)

    Text (706)625-1125 if interested with your name and preferred shift.

  • Warehouse Associate

    Charlotte, NC
    Base Pay: $18 Per Hour

    Hire Dynamics is seeking a Warehouse Associate in a facility in Charlotte, NC! Job Title: Warehouse Associate Job Description: operating equipment like forklifts, maintaining a clean and safe workspace, and ensuring orders are accurately filled for delivery or pickup Tasks to Perform: Order fulfillment: Picking, packing, and processing orders for shipping or pickup. Inventory management: Receiving and stocking …

    Hire Dynamics is seeking a Warehouse Associate in a facility in Charlotte, NC!

    Job Title: Warehouse Associate

    Job Description: operating equipment like forklifts, maintaining a clean and safe workspace, and ensuring orders are accurately filled for delivery or pickup

    Tasks to Perform:

      • Order fulfillment: Picking, packing, and processing orders for shipping or pickup.
      • Inventory management: Receiving and stocking new inventory, performing regular stock counts, and updating inventory records using a computerized system.
      • Shipping and receiving: Loading and unloading trucks, verifying shipments for accuracy, and preparing items for outbound delivery.
      • Equipment operation: Safely operating warehouse equipment, such as forklifts, pallet jacks, and other machinery.
      • Warehouse maintenance: Keeping the warehouse clean, organized, and safe by maintaining workstations, shelves, and other areas.
      • Quality control: Inspecting products for accuracy and damage before shipping. 

     

     

    Compensation: 

    • $18

    Available Schedules: 

    • Monday-Friday 8am-6pm
  • Warehouse Associate – Picker

    Lowell, NC
    Base Pay: $17.5 Per Hour

    Hire Dynamics is seeking a Material Handler in a facility in Gastonia, NC! Job Title: Material Handler   Perks: Benefits: Medical/Dental/Vision Temp to Hire FREE Online Courses through Penn Foster Compensation:  $17.50 Available Schedules:  Monday-Friday 8am-5pm   APPLY NOW!!!!

    Hire Dynamics is seeking a Material Handler in a facility in Gastonia, NC!

    Job Title: Material Handler

     

    Perks:

    • Benefits: Medical/Dental/Vision
    • Temp to Hire
    • FREE Online Courses through Penn Foster

    Compensation: 

    • $17.50

    Available Schedules: 

    • Monday-Friday 8am-5pm

     

    APPLY NOW!!!!

  • Line Operator

    Ringgold, VA
    Base Pay: $15 Per Hour

    Stacks the finished product according to standards onto pallets as it comes off the line.  Knows product specifications and tolerances. Scan product for deficiencies and take any deficient product off the line. Take product measurements as required. Correctly register the production and quality data as instructed in a timely manner. Help in the setup of …

    • Stacks the finished product according to standards onto pallets as it comes off the line.
    •  Knows product specifications and tolerances.
    • Scan product for deficiencies and take any deficient product off the line.
    • Take product measurements as required.
    • Correctly register the production and quality data as instructed in a timely manner.
    • Help in the setup of new batches and changeovers.
    • Follow the Standardized Work and continuously help improve it.
    • Work safely and maintain safe environment for others.
    • Keep machine and work environment clean. Take care that the whole environment, including the machine, is well cleaned and everything is in the place where it should be (5-S).
  • Assembler

    Roanoke, VA
    Base Pay: $17.5 Per Hour

    Immediately Hiring Experienced  Electronic Assembler 2nd shift located in Roanoke VA area! Assembler position Experienced Electronic Assembler, 2nd Shift Available Weekly Pay $17.50 per hour Monday- Friday Location : Roanoke VA  Job Responsibilities for Assembler: Use power or air tools to secure, mount, or bolt parts into place. Disassemble and reassemble parts to ensure production In this Function. Follow safety …

    Immediately Hiring Experienced  Electronic Assembler 2nd shift located in Roanoke VA area!

    Assembler position 
    Experienced Electronic Assembler, 2nd Shift Available

    Weekly Pay $17.50 per hour

    Monday- Friday

    Location : Roanoke VA 

    Job Responsibilities for Assembler:

    • Use power or air tools to secure, mount, or bolt parts into place.
    • Disassemble and reassemble parts to ensure production In this Function.
    • Follow safety procedures in order to maintain a safe work environment.
    • Read production orders to determine material requirements or assembly instructions.
    • Communicate with teammate to assemble product.
    • Use paint, polish, sand paper, or lubricant to finish product.
    • Lift products on and off production line. Package, prepare, or tag products in order to be shipped. Lift 50lbs repetitively. 

     

     

     

     

     

  • GXO-Material Handler

    Cowpens, SC
    Base Pay: $17.25 Per Annual

    6am-4:30pm & 5:30pm-4am Load/Unload/Water Spider LI/Amazon Package/RBA Drug Screen What you’ll do on a typical day: • Load and unload material within a warehouse or storage facility • Perform duties that may include picking, packing, scanning, kitting or counting products • Adhere to the 7S program and maintain a clean environment at all times • …

    6am-4:30pm & 5:30pm-4am Load/Unload/Water Spider LI/Amazon Package/RBA Drug Screen What you’ll do on a typical day: • Load and unload material within a warehouse or storage facility • Perform duties that may include picking, packing, scanning, kitting or counting products • Adhere to the 7S program and maintain a clean environment at all times • Use a barcode scanner and warehouse management system • Work in a safe manner that protects you and your team member At a minimum, you’ll need: • Experience operating material handling equipment This job requires the ability to: • Lift up to 50 lbs. • Stand, sit or walk for long periods of time • Lift objects of various shapes, sizes and weights • Bend, stoop, squat, twist, push and pull • Use hands and fingers to handle or feel tools or equipment • Tolerate hot or cold warehouse environments It’d be great if you also have: • Availability to work a flexible schedule, with possible overtime when needed • 1 year of experience in a warehouse environment • Experience using a handheld scanner • Positive attitude and the ability to work on a team to achieve goals and objectives • High school diploma or equivalent

  • GXO-Material Handler

    Cowpens, SC

    6am-4:30pm & 5:30pm-4am Load/Unload/Water Spider LI/Amazon Package/RBA Drug Screen What you’ll do on a typical day: • Load and unload material within a warehouse or storage facility • Perform duties that may include picking, packing, scanning, kitting or counting products • Adhere to the 7S program and maintain a clean environment at all times • …

    6am-4:30pm & 5:30pm-4am

    Load/Unload/Water Spider LI/Amazon Package/RBA Drug Screen

    What you’ll do on a typical day: • Load and unload material within a warehouse or storage facility • Perform duties that may include picking, packing, scanning, kitting or counting products • Adhere to the 7S program and maintain a clean environment at all times • Use a barcode scanner and warehouse management system • Work in a safe manner that protects you and your team member At a minimum, you’ll need: • Experience operating material handling equipment This job requires the ability to: • Lift up to 50 lbs. • Stand, sit or walk for long periods of time • Lift objects of various shapes, sizes and weights • Bend, stoop, squat, twist, push and pull • Use hands and fingers to handle or feel tools or equipment • Tolerate hot or cold warehouse environments It’d be great if you also have: • Availability to work a flexible schedule, with possible overtime when needed • 1 year of experience in a warehouse environment • Experience using a handheld scanner • Positive attitude and the ability to work on a team to achieve goals and objectives • High school diploma or equivalent

  • GXO- PIT (Cherry Picker ) Forklift Operator

    Cowpens, SC
    Base Pay: $17.75 Per Annual

    6a-430p and 530p-430a4 days a week 10 hour shiftsPIT Operator – Order Picker, cherry picker and Double ReachHourly/Amazon Package/RBA/Drug ScreenWhat you’ll do on a typical day:• Operate powered industrial lift trucks and order pickers to push, pull, lift, stack or move product, equipment and materials• Use a handheld scanner with a high degree of accuracy• …

    6a-430p and 530p-430a4 days a week 10 hour shiftsPIT Operator - Order Picker, cherry picker and Double ReachHourly/Amazon Package/RBA/Drug ScreenWhat you’ll do on a typical day:• Operate powered industrial lift trucks and order pickers to push, pull, lift, stack or move product, equipment and materials• Use a handheld scanner with a high degree of accuracy• Load and unload trailers as needed• Adhere to the 7S program and maintain a clean environment at all times• Display a commitment to process excellence• Demonstrate an understanding of the Supply Chain quality policy• Perform inbound receiving processesAt a minimum, you'll need:• 1 year of warehouse experience• Trained and certified in the safe operation of powered industrial lift trucks• Availability to work a flexible schedule, with possible overtime when neededThis job requires the ability to:• Lift 50 lbs. frequently and greater than 75 lbs. occasionally• Lift objects of various shapes, sizes and weights• Bend, stoop, squat, twist, push and pull• Stand, sit or walk for long periods of time• Use hands and fingers to handle or feel tools or equipment• Tolerate hot or cold warehouse environmentsIt'd be great if you also have:• Positive attitude and the ability to work well in a team environment• Ability to communicate well with leadership and peers• High school diploma or equivalent

  • General Labor (Bi-Lingual)

    Bloomingdale, GA
    Base Pay: $15.25 Per Annual

    Picking Efficiency: Must be able to pick a minimum of 100 pieces per hour.   Language Skills (Preferred): Bilingual candidates (English/Spanish) are preferred.   Mandatory Attendance: Employee attendance is required from Monday through Saturday.   Given the critical nature of operations on Mondays and Saturdays, presence on these days is of utmost importance and will …

    Picking Efficiency: Must be able to pick a minimum of 100 pieces per hour.

     

    Language Skills (Preferred): Bilingual candidates (English/Spanish) are preferred.

     

    Mandatory Attendance: Employee attendance is required from Monday through Saturday.

     

    Given the critical nature of operations on Mondays and Saturdays, presence on these days is of utmost importance and will be strictly enforced to ensure operational efficiency .

     

    Monday 7am - 3:30pm Tuesday - Friday 7:30am - 4:00pm Saturday 7am - 11:00am

  • Production Operator

    Fort Mill, SC
    Base Pay: $15 Per Hour

    NOW HIRING for Production Operators and Machine Operators at Shutterfly! Shifts Available:  1st Shift: 4am-4pm Monday-Wednesday (Thursdays for OT) – $15 2nd Shift: 4pm-4am Monday-Wednesday (Thursdays for OT) – $16 3rd Shift: 4am-4pm Thursday-Saturday (Sundays for OT) – $16 4th Shift: 4pm-4am Thursday-Saturday (Sundays for OT) – $17 Job Responsibilities: Operate and maintain digital presses, …

    NOW HIRING for Production Operators and Machine Operators at Shutterfly!

    Shifts Available: 

    • 1st Shift: 4am-4pm Monday-Wednesday (Thursdays for OT) - $15
    • 2nd Shift: 4pm-4am Monday-Wednesday (Thursdays for OT) - $16
    • 3rd Shift: 4am-4pm Thursday-Saturday (Sundays for OT) - $16
    • 4th Shift: 4pm-4am Thursday-Saturday (Sundays for OT) - $17

    Job Responsibilities:

    • Operate and maintain digital presses, bindery equipment, UV Coaters, and other machinery as directed by manager.
    • Recognizing when adjustments are necessary and identifying errors to minimize production rework.
    • Inspecting machines and quality of work to ensure labor is used efficiently.
  • Dispatcher – Weekend Evening Shift

    Brentwood, TN

    Don’t miss out on this great opportunity! Dispatcher for International Logistics Company – Healthcare Transport Department  Entry Level! Hire Dynamics is currently hiring a Dispatcher for a growing logistics company in Brentwood, TN. This is full-time, DIRECT HIRE, job opportunity! As a Dispatcher, you will be responsible for managing driver communication and overseeing the needs …

    Don’t miss out on this great opportunity!

    Dispatcher for International Logistics Company - Healthcare Transport Department 

    Entry Level!

    Hire Dynamics is currently hiring a Dispatcher for a growing logistics company in Brentwood, TN. This is full-time, DIRECT HIRE, job opportunity! As a Dispatcher, you will be responsible for managing driver communication and overseeing the needs of Drivers to ensure timely and accurate deliveries. Apply Now if you meet the qualifications listed below!

     

    Responsibilities of the Dispatcher job include:

    • Provide customers with accurate and timely information regarding their deliveries
    • Dispatch all deliveries to ensure they are running on schedule
    • Track shipments and investigate any issues that may arise
    • Locate missing, mis-routed, delayed or damaged shipments

    Qualifications:

    • Ability to multi-task
    • Ability to work in a fast paced environment
    • Proficiency in MS Word and Outlook or Google Docs and Gmail
    • Ability to think critically

    Job Type: Full-Time

    Work Hours: Weekend Shift
    Friday, Saturday and Sunday - 7pm to 7am (overnights)

    Location: Brentwood, TN

    Pay: $22 - $25/hour

     

    Benefits: Health insurance available! Weekly pay.


    Click on Apply Now to be considered for this Dispatcher job in Brentwood, TN or you can visit our website www.hiredynamics.com to search for other opportunities that are currently available.

     

    EOE