What’s it Like to Work in a
Customer Service Job?

Interested in learning more about Hire Dynamics?

Great Customer Service Jobs: Help People and Help Grow Your Career

Anyone who’s been put on a long hold when they reach a company’s call center knows that customer service jobs play an important role in maintaining a successful business. Your experience, and your interaction with the customer service agent, can make or break your loyalty to a company or brand. That’s why great paying jobs customer service jobs are in high demand, and many opportunities are available now!

Any job in customer support, satisfaction, and experience is considered a customer service job. Employees are tasked with building positive relationships with customers at every step in the journey, from product purchase to post-purchase support.

Hire Dynamics is hiring for great paying customer service jobs!
Hire Dynamics is hiring for great paying customer service jobs!

FAQs about Customer Service Jobs

Follow the quick links table of contents below for answers to some of the most frequently asked questions about customer service jobs.

Customer service jobs are the front line of support for most businesses, and a great opportunity to create a career path for yourself.
Customer service jobs are the front line of support for most businesses, and a great opportunity to create a career path for yourself.

What are customer service jobs?

Customer service representatives are the front line of support to ensure that customers are happy with products and services. Representatives typically handle high volumes of calls, chats and emails in order to provide helpful information and respond to complaints.

There are a variety of customer service jobs out there at all experience levels. These opportunities can be in-person or remote.

Taking a customer service job can lead to great opportunities. The customer service industry provides many avenues for career growth. With experience, many people who start out in an entry-level customer service job move up the ranks into team lead, supervisor and even manager-level roles. It’s possible to do when you take advantage of training, tuition reimbursement and other educational opportunities.

Here are some examples of entry-level customer service positions:

  • Call Center Representative
  • Customer Service Representative
  • Contact Center Representatives
  • Customer Benefit Advisor
  • Customer Service Agent

After you’ve had some experience, here’s what a mid-level or senior-level customer service job could look like:

  • Technical Support Representative
  • Member Services Representative
  • Customer Care Professional
  • Customer Service Supervisor
  • Customer Account Manager
  • Call Center Manager
  • Call Center Director
The skills needed for a customer service job include good communication and adaptability.
The skills needed for a customer service job include good communication and adaptability.

What skills do I need for customer service jobs?

Having skills in the following areas will help you succeed in many customer service jobs.

Strong communication

Customer service is centered around customer interaction, so representatives should have strong communication and listening skills. Representatives must listen to customers’ problems and clearly walk them through the troubleshooting process.

Conflict resolution

Sometimes, customers will get angry during phone calls, over chat or in an email. It is important for customer service representatives to know how to diffuse the situation and leave the customer feeling satisfied with the exchange.

Positive attitude

Building relationships is essential to the customer service industry. Representatives must bring a positive attitude to every interaction with a customer. Being a friendly and positive representative will reflect on the company’s image as a whole.

Adaptability

People can be unpredictable. That’s why it’s important for anyone in a customer service job to be able to adapt to any scenario at hand. There is no one-size-fits-all approach for customer interactions!

Fluency in multiple languages

Even though it’s not required, being bilingual will give you a boost in the customer service industry. Being able to communicate with customers who may not speak English is a desired skill among contact centers.

Other skills include, but are not limited to:

  • Patience
  • Problem solving
  • Computer skills
  • Time management
  • Creativity
  • Emotional intelligence
  • Self-control
  • Social skills
  • Active listening
  • Decision making
  • Critical thinking skills
Most customer service jobs do not require experience, but do require a high school diploma.
Most customer service jobs do not require experience, but do require a high school diploma.

Do I need experience to apply for customer service jobs?

For many entry-level customer service or call center positions, no prior experience is necessary, but most will require a high school diploma.

All customer service jobs require on-the-job training to get familiar with the product or services, customer conversation guides and computer systems.

There is a lot of room for growth in the customer service field, and many companies provide online skills training, and even tuition reimbursement, to help you advance in your career.

How much can I make in a customer service job?

According to the U.S. Bureau Labor and Statistics, customer service representatives made a median yearly salary of $36,920. In May 2021, the median annual wage for all workers was $45,760.

Location or geographical area can play a large role in salary levels. For example, customer service representatives in New York make an average of $69,751 annually.

Think you’re a good fit? We have customer service jobs for you!

As part of one of the nation’s largest staffing companies, Hire Dynamics has hundreds of in-person and remote customer service positions available now!

Hire Dynamics offers competitive pay, benefits, referral bonuses, paid vacation, training, and tools to help you succeed and thrive in your customer service career.

Search our job listings now and find the perfect customer job for you!

  • Stand up/clamp, Reach, and Cherry Picker Operator

    McDonough, GA
    Base Pay: $18.5 Per Hour

    We are hiring forklift operators in McDonough, GA. Must have experience on Reach, Stand-Up, Clamp, and Cherry Picker  Shift is Monday – Friday 7 a.m. – 3:30 p.m. Pay is $18.50/hr.   Duties include, but are not limited to: Using a reach truck proactively monitor Warehouse Management Systems to ensure all items are stored correctly (putaway), …

    We are hiring forklift operators in McDonough, GA.

    Must have experience on Reach, Stand-Up, Clamp, and Cherry Picker 

    Shift is Monday - Friday 7 a.m. - 3:30 p.m.

    Pay is $18.50/hr.

     

    Duties include, but are not limited to:

    • Using a reach truck proactively monitor Warehouse Management Systems to ensure all items are stored correctly (putaway), all replenishment orders are properly moved to the correct picking locations and empty pallets are removed and staged in correct areas.
    • Using a standup counterbalance forklift/clamp truck, proactively monitor Warehouse Management Systems unload incoming products, verify, and label product correctly and accurately. Ensure all customers orders are loaded correctly/accurately by customer standards on trailers
    • Using an order picker (cherry picker); proactively monitor Warehouse Management Systems to ensure all items are stored correctly, all replenishment orders are properly moved to the correct picking locations and perform inventory cycle counts when needed
    • Ability to consistently lift up 20-25 lbs.
    • Utilize RF scanner
  • EPJ Picker

    McDonough, GA
    Base Pay: $17.5 Per Hour

    ProLogistix is hiring Electric Pallet Jack Operators in McDonough, GA. Shift is Monday – Friday 7 am to 3:30 pm $17.50/hr    • Operate electric rider pallet jack and stretch wrap machines. • Using an electric rider pallet jack and RF scanner to select product out of the picking slots, stack cases correctly on pallets, …

    ProLogistix is hiring Electric Pallet Jack Operators in McDonough, GA.

    Shift is Monday - Friday 7 am to 3:30 pm

    $17.50/hr 

     

    • Operate electric rider pallet jack and stretch wrap machines.

    • Using an electric rider pallet jack and RF scanner to select product out of the picking slots, stack cases correctly on pallets, wrap pallets, and transport pallets to shipping area of the distribution center to be staged for future shipments or live loads.

    • Accurately identifying units for order fulfillment.

  • Machine Operators

    Clover, SC
    Base Pay: $16.5 Per Hour

    Job Title: Machine Operator  Shift Available Monday-Friday 6am-2:30pm $17 Perks: Benefits Available: Medical, Dental, Vision Holiday Pay 401K plans Temp to Hire Referral Bonuses Employee Discounts through Working Advantage Access to FREE online classes through Penn Foster, as a part of the Better Worklife Academy APPLY NOW!!!  

    Job Title: Machine Operator 

    Shift Available

    Monday-Friday 6am-2:30pm

    $17

    Perks:

    • Benefits Available: Medical, Dental, Vision
    • Holiday Pay
    • 401K plans
    • Temp to Hire
    • Referral Bonuses
    • Employee Discounts through Working Advantage
    • Access to FREE online classes through Penn Foster, as a part of the Better Worklife Academy

    APPLY NOW!!!

     

  • Fitter/welder

    Clover, SC

    Job Title: Fitter/Welder Shift Available Monday-Friday 6am-2:30pm $18-26 based on experience Perks: Benefits Available: Medical, Dental, Vision Holiday Pay 401K plans Temp to Hire Referral Bonuses Employee Discounts through Working Advantage Access to FREE online classes through Penn Foster, as a part of the Better Worklife Academy APPLY NOW!!!

    • Job Title: Fitter/Welder

      Shift Available

      Monday-Friday 6am-2:30pm

      $18-26 based on experience

      Perks:

      • Benefits Available: Medical, Dental, Vision
      • Holiday Pay
      • 401K plans
      • Temp to Hire
      • Referral Bonuses
      • Employee Discounts through Working Advantage
      • Access to FREE online classes through Penn Foster, as a part of the Better Worklife Academy

      APPLY NOW!!!

  • Production

    Shelby, NC
    Base Pay: $19.25 Per Annual

    Job Title: Distribution Packer Shift Available Evening/Night Shifts Saturday-Monday 6:30PM-6:00AM  OR Tuesday-Friday 5:00PM-3:30AM $19.35 Perks: Benefits Available: Medical, Dental, Vision Holiday Pay 401K plans Temp to Hire Referral Bonuses Employee Discounts through Working Advantage Access to FREE online classes through Penn Foster, as a part of the Better Worklife Academy APPLY NOW!!!

    Job Title: Distribution Packer

    Shift Available

    Evening/Night Shifts

    Saturday-Monday 6:30PM-6:00AM  OR

    Tuesday-Friday 5:00PM-3:30AM

    $19.35

    Perks:

    • Benefits Available: Medical, Dental, Vision
    • Holiday Pay
    • 401K plans
    • Temp to Hire
    • Referral Bonuses
    • Employee Discounts through Working Advantage
    • Access to FREE online classes through Penn Foster, as a part of the Better Worklife Academy

    APPLY NOW!!!

  • Machine Operator

    Stanley, NC
    Base Pay: $17 Per Hour

    Hire Dynamics is in search of a Fabrication Assistant in Stanley, NC! This position requires Fabricating experience.  These are career opportunities where you can grow and develop within the company.  We offer Free Online Courses Weekly Pay! Temp to Hire Opportunities Job Description: Fabricating and assembling metal panels according to specifications, ensuring accuracy and quality.  …

    Hire Dynamics is in search of a Fabrication Assistant in Stanley, NC!

    • This position requires Fabricating experience. 
    • These are career opportunities where you can grow and develop within the company. 
    • We offer Free Online Courses
    • Weekly Pay!
    • Temp to Hire Opportunities

    Job Description: Fabricating and assembling metal panels according to specifications, ensuring accuracy and quality. 

    Shift/Pay:

    • Monday-Friday 8AM-5PM
    • $17.00 - Performance to Hire
  • Finishing- Machine Operator- Rotating Shifts

    Blacksburg, SC
    Base Pay: $16.35 Per Annual

    Finishing -Machine Operator Rotating Shifts Pay & Schedule Pay Rate: $16.35 per hour Shift: Rotating Shifts Qualifications Must have prior dye/finishing experience. Must have awareness of PC hardware components, desktop operating systems, and software applications (Word, Excel, PowerPoint, Access). Should possess strong analytical skills with the ability to troubleshoot and resolve issues. Able to interact effectively with …

    Finishing -Machine Operator

    Rotating Shifts


    Pay & Schedule

    • Pay Rate: $16.35 per hour
    • Shift: Rotating Shifts

    Qualifications

    • Must have prior dye/finishing experience.
    • Must have awareness of PC hardware components, desktop operating systems, and software applications (Word, Excel, PowerPoint, Access).
    • Should possess strong analytical skills with the ability to troubleshoot and resolve issues.
    • Able to interact effectively with management, staff, vendors, and customers; able to work independently and/or as part of a team.
    • Must be able to lift 50 lbs and operate motorized equipment (fork trucks, tuggers, etc.).
    • Must be able to comprehend and follow work instructions.
    • Must be able to work in extremely hot climate conditions.
    • Must be self-driven.

     

  • Machine Operator

    Greenwood, SC
    Base Pay: $15.75 Per Annual

    Perform a variety of tasks ranging from operating machine tools and automation equipment. Loading machines (Boxes, pampers, wipes into the machine) and packaging product. Setting up machines, adjustments, and minor maintenance on machines. Conduct quality inspections, as well as quality and processing audits. Perform repackage/rework when necessary. Retrieve finished product from the machine and pack …

    • Perform a variety of tasks ranging from operating machine tools and automation equipment.
    • Loading machines (Boxes, pampers, wipes into the machine) and packaging product.
    • Setting up machines, adjustments, and minor maintenance on machines.
    • Conduct quality inspections, as well as quality and processing audits.
    • Perform repackage/rework when necessary.
    • Retrieve finished product from the machine and pack it into pre-formed cases.
    • Receive filled unsealed cases of product from the pack off, seal and stack the cases and send them to the warehouse.
    • Complete necessary production and quality paperwork as required.
    • Perform pre-operational check of automatic case sealing machine and bagger.
    • Prepare for next shift by ensuring sufficient supplies are present, area and trash containers are clean, Marsh printer is reset, and rework is complete.


  • General Warehouse – AM/PMShift

    Liberty, SC

    Manufacturing Golf Balls Quality Inspection Packaging Golf Balls Material Handling-non-forklift

    Manufacturing Golf Balls

    Quality Inspection

    Packaging Golf Balls

    Material Handling-non-forklift

  • Machine Operator

    Statesville, NC

    EXPERIENCED MACHINE OPERATOR – Statesville, NC Day Shift | 7am–5pm Power up your career with a company that offers competitive pay, weekly earnings, benefits, and growth opportunities! Hire Dynamics is seeking Machine Operators ready to join a winning team. Enjoy medical and retirement benefits, free online skills training, and a supportive workplace. “Hire Dynamics quickly …

    EXPERIENCED MACHINE OPERATOR – Statesville, NC

    Day Shift | 7am–5pm

    Power up your career with a company that offers competitive pay, weekly earnings, benefits, and growth opportunities! Hire Dynamics is seeking Machine Operators ready to join a winning team. Enjoy medical and retirement benefits, free online skills training, and a supportive workplace.

    "Hire Dynamics quickly helped me find great jobs near me. I’ve recommended others, and everyone has had a great experience." – Machine Operator, Montell

    What We Offer:

    • Competitive weekly pay

    • Health benefits & retirement plan

    • Direct deposit or pay card options

    Responsibilities:

    • Follow safety and work instructions

    • Perform hands-on machine operation

    • Keep workspace clean and organized

    • Troubleshoot equipment

    • Ensure product quality and accurate documentation

    • Inspect product and work as part of a team

    About Hire Dynamics:

    We’re focused on fulfillment—helping you achieve your goals. As part of Employbridge, the nation’s largest industrial staffing company, we offer access to hundreds of top jobs nationwide.

     

  • QA Support

    Duluth, GA
    Base Pay: $18 Per Hour

    Key Responsibilities ? Quality Control: Audit and handle printed products to ensure they meet quality standards and project specifications prior to mailing. ? Workflow Optimization: Constantly seek and suggest methods to improve standard operational procedures and working practices. ? Goal Alignment: Maintain a strong commitment to meeting daily production targets and deadlines. ? Task Management: …

    Key Responsibilities ? Quality Control: Audit and handle printed products to ensure they meet quality standards and project specifications prior to mailing. ? Workflow Optimization: Constantly seek and suggest methods to improve standard operational procedures and working practices. ? Goal Alignment: Maintain a strong commitment to meeting daily production targets and deadlines. ? Task Management: Effectively multitask to handle various production and organizational duties simultaneously. ? Data Entry: Utilize basic computer proficiency to track production data and update job status as required. Requirements & Qualifications ? Attributes: Strong organizational and critical thinking skills with a rigorous attention to detail. ? Technical Skills: Basic computer proficiency and the ability to learn internal production software. ? Soft Skills: Demonstrated reliability, self-motivation, and the ability to work independently or as part of a team.

  • Accounts Receivable Clerk

    Lawrenceville, GA
    Base Pay: $24 Per Hour

    Summary of Position: The primary function of an accounts receivable specialist is to manage billing, collections, and customer account reconciliation. The AR specialist ensures timely collection of outstanding invoices, resolving payment discrepancies while providing support to maintain a strong cash flow. Duties & Responsibilities: • Effectively utilize all capabilities of the Trend/Infor ERP system • …

    Summary of Position: The primary function of an accounts receivable specialist is to manage billing, collections, and customer account reconciliation. The AR specialist ensures timely collection of outstanding invoices, resolving payment discrepancies while providing support to maintain a strong cash flow.

    Duties & Responsibilities:

    • Effectively utilize all capabilities of the Trend/Infor ERP system

    • Record cash, checks, and credit card transactions as required

    • Prepare and manage aging report, working to reduce days outstanding on monthly basis

    • Evaluate and monitor credit extension and updating process for customer accounts • Perform timely collections process for outstanding balances

    • Investigate and resolve discrepancies and deductions on customer accounts

    • Prepare and maintain daily reports with accurate information

    • Coordinate with internal departments and management to resolve customer account issues

    • Manage and maintain all customer accounts, files, and reports

    • Process all claims submitted for customer credit on account

    • Verify references, process credit applications, and perform new account setup as assigned

    • Meet daily, monthly, quarterly and annual reporting deadlines

    • Prepare journal entries and account reconciliations assigned

    • Assist in Associate training and provide backup as needed

    • Support the Sales Tax Exemption collection process, including monthly collection of certificates

    • Effectively discuss outstanding accounts with customers and negotiate as needed

    • Maintain accurate records of collection efforts and communications

  • Production Associate

    Alpharetta, GA
    Base Pay: $17 Per Hour

    High School Diploma or GED preferred Ability to read/hear, interpret and understand instructions given written or verbally in English Ability to perform in a detail-oriented environment, fast-paced environment while complying with Quality System SOP’s, work instructions, GMP, GDP, ISO and FDA requirements Previous manufacturing, production or assembly experience Previous medical device or FDA regulated industry …

    High School Diploma or GED preferred Ability to read/hear, interpret and understand instructions given written or verbally in English Ability to perform in a detail-oriented environment, fast-paced environment while complying with Quality System SOP’s, work instructions, GMP, GDP, ISO and FDA requirements Previous manufacturing, production or assembly experience Previous medical device or FDA regulated industry experience preferred Good hand to eye coordination and manual dexterity

  • Quality Assurance Technician

    Concord, NC
    Base Pay: $21 Per Hour

    Hire Dynamics is seeking Quality Control Technician for prestigious client in Concord, NC.  3rd shift- Sunday- Thursday 10:30pm-7am  Pay:$21.00 Key Responsibilities of a Quality Control Technician § Verify, inspect and record all grinder/dump executions and packing line changes during the course of a day.  § Perform quality checks (roast color, % moisture, grind analysis, dust content, weights, …

    Hire Dynamics is seeking Quality Control Technician for prestigious client in Concord, NC. 

    3rd shift- Sunday- Thursday 10:30pm-7am 

    Pay:$21.00

    Key Responsibilities of a Quality Control Technician

    § Verify, inspect and record all grinder/dump executions and packing line changes during the course of a day. 

    § Perform quality checks (roast color, % moisture, grind analysis, dust content, weights, etc.) of product soon after a grinder/packing line has undergone an item change.

    § Document results of quality checks

    § Identify and segregate nonconforming goods for proper disposition and notify QA Supervisor or Lead QA Technician

    § Visually inspect returned goods delivered by warehouse and, if necessary, perform analysis on goods and record results

    § Determine disposition of returned goods

    § Receive and analyze certain customer complaints

    § Retrieve production samples (after deemed acceptable) of each blend and forward to Cupping Lab for sensory analysis

    § Log blend change samples and quality issues for ISO purposes

    § Ensure physical blend "target" samples are properly maintained and updated

    § Perform general daily housekeeping in work area to maintain a quality/safe working environment

    § Collect, organize and set up product samples for sensory cupping

     

  • IT Data & Systems Analyst

    Martinsville, VA
    Base Pay: $21 Per Hour

    Data & ReportingDevelop and maintain advanced Excel models, reports, and dashboards using formulas, pivot tables, Power Query, and macros (VBA a plus)Analyze sales, inventory, pricing, and operational data across multiple marketplacesSupport forecasting, replenishment, and performance tracking through data-driven insightseCommerce Platform Management (Magento / Adobe Commerce)Support and maintain Magento product data, pricing, attributes, categories, and website …

    Data & ReportingDevelop and maintain advanced Excel models, reports, and dashboards using formulas, pivot tables, Power Query, and macros (VBA a plus)Analyze sales, inventory, pricing, and operational data across multiple marketplacesSupport forecasting, replenishment, and performance tracking through data-driven insightseCommerce Platform Management (Magento / Adobe Commerce)Support and maintain Magento product data, pricing, attributes, categories, and website configurationsTroubleshoot Magento-related issues including data sync, extensions, and integrationsCoordinate with internal teams and external developers on site updates, fixes, and enhancementsAssist with product launches, promotions, and website optimizations