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What Contact Center Employers Look for in Candidates

If you’re looking for great opportunities, we want you to know: our contact center clients are hiring!

Why work in a contact center?

There are several reasons. Just a few of them are:

  • Flexible schedules. If you prefer to work at night or on weekends, you probably can: contact centers often provide 24/7 service to a company’s customers.
  • You’ll learn valuable communications skills. Many of our clients perform on-the-job training, allowing you to understand how to strengthen and polish your communication skills when dealing with customers. All employers in all industries value excellent communication skills.
  • You turn the job “off” when you leave for the day. Teachers, accountants, marketers, insurance agents, etc. often take work home at the end of the day and continuing working after-hours. When you work in a contact center, your off hours are off hours.
  • Learn how to close a sale. As you learn how to handle customer concerns, you’ll learn how to respond to objections and rejections better. Knowing what to say – and how and when to say it – will go far in strengthening your negotiation and sales skills.
  • Compensation is often more than just a salary/hourly wage. Most contact centers offer base pay as well as performance bonuses. Get hired on permanently by one of our clients and you’ll likely be offered health insurance and retirement program benefits.
  • Work from home. Many contact centers have their representatives work remotely, as in, at home. They almost always provide the technology (and the needed cybersecurity) for their reps to do so.
  • Pay rates are above average. While we can’t divulge what our clients pay their contact center reps, the average yearly income for a contact center representative (CCR) in the Atlanta area is more than $31K.

(Also, a high school diploma or GED is often required for employment. In fact, some clients don’t require a diploma/GED, so long as you have the writing, spelling, math and communication skills needed for the position.)

What a contact center looks for in job candidates

If we’ve piqued your interest and you think this could be a good position for you, make sure you have the following skills, characteristics and personal qualities.

Skills/Characteristics:

  • Computer savvy.
  • Customer-focused.
  • Detail-oriented.
  • Type accurately at a speed of at least 35-45 wpm.
  • Excellent reading comprehension and spelling skills.
  • Enjoy/thrive in a fast-paced environment.
  • The ability to adapt quickly and efficiently as client and center procedures change.
  • Good decision-making skills.
  • Able to prioritize and handle multiple tasks.

Personal qualities:

  • You understand how important it is to arrive at work on time.
  • Good time management/self-motivated.
  • Empathy.
  • A positive attitude even in the face of customer anger/negativity.
  • Able to work remotely.
  • Work well under stress: you remain calm and you don’t allow negativity to ruin your day.
  • If you have previous contact center experience, you can honestly say you enjoy the work most of the time. (No job is enjoyable all the time.)
  • Over time you can think quickly on your feet so you can come up with solutions to customer problems that don’t “fit the script.” (And you enjoy doing so.)
  • You’re a team player and welcome helping out your contact center co-workers as the need arises.

We’re always looking for top contact center candidates!

As we mentioned above, our contact center clients are hiring! Whether you have CCR experience or not, if you think you’d enjoy the work and you have the skills and qualities listed above, check out our current contract, contract-to-hire, and even direct-hire CCR opportunities and apply to those that interest you in your area.

And even if there’s nothing available near you now, register with us and we will contact you as soon as a great opportunity comes up. (Note: they’re always coming up.)