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Posts Tagged ‘employee retention’

EVP Kim Wallace Shares Tips for Contact Center Recruitment and Retention

“By aligning modern technologies with clearer and more frequent employee engagement, contact centers can build and maintain a dedicated team who can serve customers and drive company growth for years to come.” –Kim Wallace For many of today’s top contact center agents, job satisfaction involves more than salary. Agents’ desire for greater flexibility, consistent career […]

Does Your Company Culture Help You Retain Employees?

“Pay your employees more–more attention.” Laura Moody, South Carolina Regional Manager, Hire Dynamics How would you describe the culture of your workplace?  Would you say that your company’s culture is a positive, developing, diverse, comfortable, safe environment?  What about the communication between employees and management – does it go both ways?  Are there programs in […]

Training Your Way to Employee Retention

We continue to hear strains that attracting and retaining talent is a top priority for call center management. Effective employee onboarding is the cornerstone for retaining talent, and it was a leading topic of conversation at this year’s Contact Center Executive Forum (CCEF). Training practices may vary, but all executives agree: the key is investing […]

Dan Campbell Featured in Call Center Times on Employee Engagement

Employee-Centered Programs Drive Engagement in Contact Centers By Dan Campbell, CEO of Hire Dynamics Employee engagement should be the rallying cry for 2016. Sweeping advancements in technology is altering the work environment for a continually plugged-in generation of workers. The rules are changing what it means to have a job in today’s economy, and it’s […]

Why Fair Pay Matters

Here’s the current state of things. There are nearly nine million people actively seeking employment, yet 5.4 million jobs are going unfilled. This is creating the widening skills gap we’ve talked about before. The national unemployment rate is 5.3 percent as of June 2015, down significantly from 10 percent in 2010. The minimum wage has […]

Employee Appreciation Day is Every Day, Not Just Today

Today is National Employee Appreciation Day and Hire Dynamics wants to give a huge shout-out to the amazing people that keep us up and running every day.  Our team’s hard work, dedication and enthusiasm is the reason for all our success and we want to make sure our employees and talent know how much we […]

Stop Losing Your Best People

As the employment market begins to pick back up, your top performers may end up getting offers from other companies.  In past downturns and recoveries, many talented people jumped ship, especially when they perceived there was more opportunity elsewhere. So what can you do to retain your best people? The key is to identify your […]