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Posts Tagged ‘contact center’

Focus on Employee Experience to Hire and Retain Top Contact Center Talent

By Callie Nikkhah, Contact Center Practice Manager at Hire Dynamics Over forty industry experts gathered over lunch at ControlScan in Alpharetta for Hire Dynamics’ quarterly Contact Center Roundtable on October 25.  At these events, participants compare notes on current trends including challenges and successful approaches to meeting them. Thanks to record low unemployment, this is […]

Training Your Way to Employee Retention

We continue to hear strains that attracting and retaining talent is a top priority for call center management. Effective employee onboarding is the cornerstone for retaining talent, and it was a leading topic of conversation at this year’s Contact Center Executive Forum (CCEF). Training practices may vary, but all executives agree: the key is investing […]

33rd Hire Dynamics Contact Center Executive Forum Highlighted by High-Level Discussion & Record Attendance

There is nothing like getting more than 100 contact center leaders from 55 companies in one room to hone in on the leading issues and best practices serving contact centers today. This year’s Contact Center Executive Forum (CCEF), presented in part by Noble Systems, was the 33rd of its kind and had three principle objectives: […]

Dan Campbell Featured in Call Center Times on Employee Engagement

Employee-Centered Programs Drive Engagement in Contact Centers By Dan Campbell, CEO of Hire Dynamics Employee engagement should be the rallying cry for 2016. Sweeping advancements in technology is altering the work environment for a continually plugged-in generation of workers. The rules are changing what it means to have a job in today’s economy, and it’s […]

Hire Dynamics Presents…

To be really good at something requires knowledge and understanding. To be known for something means to share it with others. As a company, Hire Dynamics is committed to hosting and sponsoring content leadership events in all of our markets on varying topics in HR, manufacturing, logistics and contact centers. It’s how we like to […]

AutoTrader Call Center Roundtable

Hire Dynamics hosted its quarterly Call Center Roundtable on February 24, presented by AutoTrader. The event connected over 50 call center professionals throughout metro Atlanta to share best practices surrounding customer operations. AutoTrader discussed the objectives, benefits and desired outcomes of social customer relationship management and its importance and functionality in customer service roles. They […]