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Posts Tagged ‘contact center staffing’

Contact Center Executive Forum Trends Call for Innovation: How Technology can Dial Up Improved Contact Center Recruitment and Retention

By Kim Wallace, Executive Vice President at Hire Dynamics With the battle to recruit and retain top talent raging across the U.S., few industries feel the fallout more than contact centers. In 2018, the Quality Assurance & Training Connection anticipated an annual turnover rate as high as 45 percent across American call centers – more […]

Trends and Tips to Win Top Contact Center Talent in a Candidate Market

By Kim Wallace, Executive Vice President – Hire Dynamics CareerBuilder recently joined Hire Dynamics to discuss trends and tips in recruiting for Contact Centers.  With the highest employment since 1969 and 312,000 new jobs in 2018, it is a candidate market.  There are more jobs than people to fill them so companies report ghosting – […]