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Posts Tagged ‘contact center management’

Focus on Employee Experience to Hire and Retain Top Contact Center Talent

By Callie Nikkhah, Contact Center Practice Manager at Hire Dynamics Over forty industry experts gathered over lunch at ControlScan in Alpharetta for Hire Dynamics’ quarterly Contact Center Roundtable on October 25.  At these events, participants compare notes on current trends including challenges and successful approaches to meeting them. Thanks to record low unemployment, this is […]

3 Factors to Drive Contact Center Employee Engagement

Everyone at Hire Dynamics believes in our vision of being the #1 staffing company that you would refer to a friend. As we look towards that, the importance of employee engagement, particularly at contact centers, is at the forefront. High attrition, low compensation, training issues, communication challenges, a high-stress work environment, and increased job burnout […]

Dan Campbell Featured in Call Center Times on Employee Engagement

Employee-Centered Programs Drive Engagement in Contact Centers By Dan Campbell, CEO of Hire Dynamics Employee engagement should be the rallying cry for 2016. Sweeping advancements in technology is altering the work environment for a continually plugged-in generation of workers. The rules are changing what it means to have a job in today’s economy, and it’s […]

Hire Dynamics Hosts Contact Center Executive Forum

Industry leading staffing provider, Hire Dynamics, is hosting the Contact Center Executive Forum (CCEF) on Wednesday, June 4 at 11 a.m. at Villa Christina. As a networking and informational event catered to leaders in contact center management, attendees will gain the opportunity to learn best practices from industry experts and peers, as well as solutions […]