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How Contact Centers Can Progress During the Pandemic

Adaptability and agility have been the two mainstays of surviving the pandemic. Contact Center Practice Manager Bill Messer explains how to combine “both traditional tactics and new ways to support quality outcomes amidst ongoing change.” Bill advises on pragmatic yet creative operational steps “to help shape an agile workforce with the skillset to perform in flexible and evolving environments.” Read the full article on Call Center Times. For more resources on contact center best practices, check out our articles on contact center technology and contact center trends on our blog.

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