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EVP Kim Wallace Shares Tips for Contact Center Recruitment and Retention

“By aligning modern technologies with clearer and more frequent employee engagement, contact centers can build and maintain a dedicated team who can serve customers and drive company growth for years to come.”
–Kim Wallace

For many of today’s top contact center agents, job satisfaction involves more than salary. Agents’ desire for greater flexibility, consistent career growth and validation for solid performance have forced companies to take more creative recruitment and retention avenues.

Executive Vice President Kim Wallace recently shared four strategies contact centers can utilize to build and maintain teams that fuel their growth and serve their customers in a Contact Center Pipeline byline.

Read more on contact center recruitment and retention with a recap of this year’s annual Contact Center Executive Forum.

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