We help more contact centers ring.
Deliver better service to your customers and save money.
We know that retaining contact center staff results in better service, increased productivity and lower costs for you. Gaining access to our quality candidates will help you become more efficient while decreasing your risk. Staffing more than 70 contact centers in GA, SC, NC, AZ, TX and growing. Hire Dynamics is the expert in placing contact center management at multiple levels including supervisors, trainers, QC managers, directors and VPs.
We’re the buzz in contact center management.
Stay on the cutting edge of contact center management. Through our Contact Center Executive Forums (CCEF), you can learn about the latest trends, share best practices and network among your peers. Meet contact center leadership from over 300 participating companies and learn about: employee and customer loyalty, performance metrics, social marketing, applying the five dysfunctions of a team, creating a better work environment and training and execution. See first-hand what other contact centers are doing to be the best as we regularly hold roundtables at leading contact centers in the markets we serve.
Increase production with “A” players.
Increase your staff’s productivity with Hire Dynamics’ proven Topgrading philosophy. You will be able to develop a structured hiring process and increase your retention rates. Using Topgrading methodologies we’ve created specifically for contact centers, Hire Dynamics has consistently been able to increase monthly retention rates for our clients for the following specialty areas:
Pre-screening tools that help us identify ideal candidates:
- Inbound/outbound customer service
- Reservationists and order entry
- Bilingual/trilingual service reps
- Inside sales
- Outbound telemarketers
- Market research reps