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Searching for jobs hiring near me is never “fun.” (“No, duh, Einstein!” we hear you say.) But it needn’t be a slog, a bear, an awful experience. In fact, there are definite steps you can take to make it go faster. Please note that we said “faster,” not “fast.” A job hunt probably will take …
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No doubt about it: inflation has been hitting families’ pocketbooks across the US for several months now. Inflation in the US rose to 6.8 percent in 2021, the highest rate since 1982. According to the article at the link, inflation has been here for at least six months in a row. It especially affects prices in many …
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Whether they are new employees or seasoned staff that needs to be retrained on new technology or customer service techniques, client updates, or new processes, training customer service representatives is a LOT different when done virtually. How? Trainers can’t see participants’ facial expressions. It’s harder to “raise a hand” to ask questions (and have your …
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Buh-bye 2021! You weren’t quite as bad as 2020, but you were no picnic either, and we are NOT sorry to see you go! One thing we can say about you, however: you showed us where our life’s priorities really should be: with our loved ones It can’t be said enough how wonderful it has …
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Is this you? “I’d love to find a new job, but I’ll wait until after New Year’s to start looking. After all, no one hires during the holidays.” This is not true. Really, it’s not. Employers do hire during the holidays. They always have; they always will. And we’re not talking “just” part-time or seasonal …
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In March 2020, tens of thousands of contact center workers suddenly found themselves working remotely. Alone in their often-makeshift workspaces, facing a flurry of anxious, pandemic-related customer questions, they also had to do it all without the customary side-by-side support of colleagues and managers. In December 2020, Hire Dynamics Practice Director Bill Messer reported on …
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What do your contact center CSRs want? They want to work from home! And if you can’t or won’t accommodate their wishes? You may lose them to competitors who will Such is another of the significant takeaways from our September 23 Contact Center Executive Forum. Contact centers lent themselves relatively easily to moving from an …
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Many of us genuinely enjoy giving gifts to others. What’s more, many of us end up making good friends in the workplace. So it’s a given that we’ll give gifts to our friends at work, right? Sure, but with some caution: Holiday gift-giving at work can be a bit problematic. We’re not here to be …
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The holidays will be here soon, and many experts are saying Santa may not be able to bring all the toys he’s like to children this year. (Even Santa is affected by the supply chain logjams….). That said, we thought we’d put together a holiday gift and shopping guide for you and your loved ones …
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Your contact center team members are busy! They’re always on the phone, always taking notes, always solving customer issues. Who has time for camaraderie? Yet building a healthy team culture among your team members is imperative regarding how well they deal with your customers and when it comes to their job satisfaction – and your …
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