Net Promoter Score: The Steps to Excellent Service

Sometimes there is a phrase or business term we hear and use so often that we forget those around us may not have the same understanding or depth of knowledge. Perhaps a company’s Net Promoter Score falls into that category of terms. It has such clear influences on the long-term success of a business that […]

We did it again! #1 Best Places to Work Charlotte

We are so proud of our Charlotte team! For the second year — in the branch’s two-year history — they were named a “best place to work.” The Charlotte Business Journal held it’s annual event recently and awarded the Hire Dynamics Charlotte branch the #1 ranking in the Small Companies category. It was a fun evening, to […]

Talent Focus Group Gives Feedback in Greenville

We’re all looking to better ourselves, and that is no different than what we are striving for at Hire Dynamics. Our Greenville branch recently conducted a focus group with several HD Talent in a periodic exercise we do to gain real-time, valuable feedback from those in a position to know. We selected about 25 Talent […]

Greenville Lands at #1 Again as a SC Best Place to Work

After taking the top spot in last year’s Best Places to Work in South Carolina awards hosted by The South Carolina Chamber of Commerce, Best Companies Group and SCBIZ, the Hire Dynamics Greenville team does it again. They landed in the #1 spot as the best small/medium company to work for in South Carolina! The […]

Preparing Tomorrow’s Professionals for Success with JA BizTown

Career readiness is a somewhat new approach to education that has taken our country by storm as a result of the escalating discussion around the skills gap – employers having difficulty finding skilled employees with experience that aligns with their business requirements. The “fixes” are usually centered on what schools need to do, but our […]

Greenville Grows

It’s always exciting news when one of our branch offices gets too big for its britches. In this case, Greenville has relocated to a new and larger office more centrally located to its ever-growing client base. The move was also necessary to accommodate job growth in the region. Tanya Carter, Branch Manager for Greenville, sees mostly […]

Why Fair Pay Matters

Here’s the current state of things. There are nearly nine million people actively seeking employment, yet 5.4 million jobs are going unfilled. This is creating the widening skills gap we’ve talked about before. The national unemployment rate is 5.3 percent as of June 2015, down significantly from 10 percent in 2010. The minimum wage has […]

What We Do Matters in Charlotte

When misfortune leads to new beginnings, some people like to attribute their fate to chance. After all, everything happens for a reason, right? At Hire Dynamics, we live by a different mantra – “What We Do Matters.” And while everything might very well happen for a reason, there is philanthropy in many stories that often […]

Highlights from 2015 Contact Center Executive Forum

Recruiting. Retention. Training. These were the lead discussion points that came from last week’s Atlanta Contact Center Executive Forum (CCEF). It was our 32nd event and we had a terrific turn-out of contact center leaders from companies across many industries. Networking and active conversation took place throughout the luncheon which was highlighted by an informative […]

News from the 2015 Contact Center Conference

Earlier this month, our EVP Kim Wallace and Julie Crawford, an HD project manager, attended the International Customer Management Institute’s (ICMI) Contact Center Conference, a truly global gathering for the contact center industry. She heard case studies from organizations such as JetBlue Airways, Time Warner Cable and Bank of America, who are leading in the […]

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